Support

Enovate is committed to creating products that are ready for years of use and backed by a commitment of exemplary service and support.


Support services in addition to the standard warranty must be requested within the expressed warranty time frame for the product element.


Technical support may request customer collaboration and assistance during diagnosis to provide for next business-day service resolution. Typically, this requires, but is not limited to:

Identifying a primary contact representative (with phone number and e-mail address) to work with Enovate and answer relevant questions.

Providing the serial ID number and access to the product. Performing basic troubleshooting activities as directed by Enovate’s Technical Support

 

 

 

 


 

Resolution methods can include, but are not limited to, any of the following:

 

Verbal/written instructions to correct the problem.

Shipping of replacement parts OR a product swap.

On-site dispatch of an Enovate authorized service technician.

If needed, Enovate will involve its design engineers or supplier partners for resolution assistance and customer’s satisfaction. Determination for resolving warranty issues will be at Enovate’s sole discretion.

 

If you would like to receive additional support from Enovate, please click the button below to load our support request form.

Support Request »